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We’ve put together a list of our most frequently asked questions.

If you can’t find an answer to your particular question then please just give us a call on (07) 3184 8441 or drop us an email via our contact us page.

General FAQs

What are your opening hours?

  • Brisbane Showroom and Warehouse: 9am to 5pm (Brisbane local time), Monday to Friday. Saturdays by appointment only.
  • Dandenong Showroom and Warehouse:
    – Warehouse (for collections): 9am to 3pm, Tuesday – Thursday.
    – Showroom: 9am to 5pm (Melbourne local time), Monday to Friday.

Do you sell to the public?

Yes, we regularly sell to the public. However, the majority of our customers are businesses who trust us for heavy-duty products and great prices.

How do I place an order?

You can place your order in three ways:

  1. Online.
  2. Over the phone.
  3. By visiting our showroom.
    Note: Most stock is held at our Brisbane distribution centre. Some items may need to be transhipped from Brendale to Dandenong for collection.

Is your furniture intended for commercial use?

Yes, all of our furniture meets commercial-grade requirements and undergoes rigorous testing and quality assurance.

Do the prices on your website include GST?

Yes, all prices include GST.

How can I pay?

We accept the following payment methods:

  • Credit card payments over the phone (with a 1.1% surcharge).
  • Bank transfers.
  • American Express (with a 2.2% surcharge).

What does “Paypal verified” mean?

We are a verified PayPal seller, meaning we have passed PayPal’s identification and security checks, ensuring you can shop with us online with confidence.

Can I customise my order?

Unfortunately, we are unable to offer custom orders, as our stock is pre-manufactured to ensure fast shipping times.

Furniture Testing

What does AFRDI tested and certified mean next to a product?

AFRDI stands for Australasian Furnishing Research and Development Institute. This certification indicates that the product has undergone rigorous performance testing to meet AFRDI standards.

What is a Static Seat Load Test, and why do you do them?

This test involves applying a set amount of weight (we use 25kg bags of salt) to simulate static pressure. It helps assess the seat’s durability and strength.

Shipping, Delivery & Customer Collection

Can I pick up from your showroom?

Yes, you can collect your order from either our Brisbane or Dandenong showroom. Please:

  • Inform us when you plan to collect.
  • Bring your invoice or order number.
  • Confirm with the sales team in advance to ensure stock availability.
    Note: Some stock may need to be transhipped from Brisbane to Dandenong.

What are the shipping charges?

Shipping costs depend on the size of your order and location. You can obtain a shipping quote through our website or by contacting our sales team.

How long will my order take to arrive?

Shipping times vary by destination. For more details, please contact us directly.

What countries do you ship to?

We only ship within Australia.

What should I do when my delivery arrives?

Check for any missing or damaged items immediately and note any damages on the Bill of Lading. If the item is faulty or damaged, please contact our sales team within 2 days to discuss your options.

Warranty & Returns

What is your returns policy?

We do not offer refunds for change-of-mind purchases.

Will my products fade if I leave them outdoors?

Yes, prolonged exposure to the Australian sun will cause fading. We recommend keeping your furniture under cover when not in use. UV treatments can slow, but not prevent, fading—especially for bright colours like red, orange, and yellow.

What about a warranty on products?

All products come with a warranty, which you can find in our Policies section.

Assembly

Will I need to assemble the products?

Some of our products come fully assembled, while others require minimal assembly. Assembly videos are available on the product pages or in the “How To” section of our website.

How do I assemble table bases?

Assembly instructions, including a QR code for video tutorials, are included with most products. Please watch the videos carefully before starting assembly.

How do I attach a top to a base?

Watch the appropriate video tutorial for specific instructions, as assembly varies depending on the table top and base combination.

How do I assemble my Envy Stools?

Refer to the video tutorial for assembling Envy Stools.

How do I assemble my Cross Stool or Broadway Stool?

Watch the video tutorial for assembling either the Cross or Broadway Stool.

Product-Specific

What size bar stool should I buy?

Measure the height of your table or bench.

  • A table/bench height between 90-100cm pairs best with a 66cm stool.
  • A height over 100cm pairs best with a 76cm stool.

Do your table tops include pre-drilled holes?

No, we omit holes to allow the table tops to fit any base.

  • Melamine Tops: Screw eyelets.
  • Wermodin / Isotop: Self-tapping screws.
  • Compact Laminate: German Slot Technology.
    Refer to the attachment video for more details.

Are screws provided for table bases?

Yes, screws are included with all table bases, except for Flat Technology bases, where customers will need to purchase screws separately.