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We’ve put together a list of our most frequently asked questions.
If you can’t find an answer to your particular question then please just give us a call on (07) 3184 8441 or drop us an email via our contact us page.
Yes, we regularly sell to the public. However, the majority of our customers are businesses who trust us for heavy-duty products and great prices.
You can place your order in three ways:
Yes, all of our furniture meets commercial-grade requirements and undergoes rigorous testing and quality assurance.
Yes, all prices include GST.
We accept the following payment methods:
We are a verified PayPal seller, meaning we have passed PayPal’s identification and security checks, ensuring you can shop with us online with confidence.
Unfortunately, we are unable to offer custom orders, as our stock is pre-manufactured to ensure fast shipping times.
AFRDI stands for Australasian Furnishing Research and Development Institute. This certification indicates that the product has undergone rigorous performance testing to meet AFRDI standards.
This test involves applying a set amount of weight (we use 25kg bags of salt) to simulate static pressure. It helps assess the seat’s durability and strength.
Yes, you can collect your order from either our Brisbane or Dandenong showroom. Please:
Shipping costs depend on the size of your order and location. You can obtain a shipping quote through our website or by contacting our sales team.
Shipping times vary by destination. For more details, please contact us directly.
We only ship within Australia.
Check for any missing or damaged items immediately and note any damages on the Bill of Lading. If the item is faulty or damaged, please contact our sales team within 2 days to discuss your options.
We do not offer refunds for change-of-mind purchases.
Yes, prolonged exposure to the Australian sun will cause fading. We recommend keeping your furniture under cover when not in use. UV treatments can slow, but not prevent, fading—especially for bright colours like red, orange, and yellow.
All products come with a warranty, which you can find in our Policies section.
Some of our products come fully assembled, while others require minimal assembly. Assembly videos are available on the product pages or in the “How To” section of our website.
Assembly instructions, including a QR code for video tutorials, are included with most products. Please watch the videos carefully before starting assembly.
Watch the appropriate video tutorial for specific instructions, as assembly varies depending on the table top and base combination.
Refer to the video tutorial for assembling Envy Stools.
Watch the video tutorial for assembling either the Cross or Broadway Stool.
Measure the height of your table or bench.
No, we omit holes to allow the table tops to fit any base.
Yes, screws are included with all table bases, except for Flat Technology bases, where customers will need to purchase screws separately.